Canterbury West

Address

Canterbury West station
Station Road West
Canterbury
CT2 8AN

Ticket office

Monday to Friday: 6:15 AM to 7:30 PM
Saturday: 6:15 AM to 7:30 PM
Sunday: 8:30 AM to 5:00 PM

Station details

Alerts

There is now a new entrance and exit to the main station car park from the station forecourt. When leaving this new exit please ensure that you turn left only along the drop off and pick up lay by and exit at the far end of the forecourt.

The existing entrance /exit into this car park which came from the council car park, will close, as the local council redevelop this land and create a new multi-storey car park. 

General information

Station Operator: SE
Station Code: CBW
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: No
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee shop
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Platform 1 - Available during staffing hours
Waiting Room: No
Waiting Room Note: platforms 1 and 2 Only available when staff present

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 112
Annual Charge: £1282.10
Daily Charge: £7.70
Monthly Charge: £118.70
Off Peak Charge: £6.90
Six Monthly Charge: £708.70
Three Monthly Charge: £354.30
Weekly Charge: £33.60
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 134
Type: Stands
Location: downside platform - London end
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Station forecourt 

Taxi Rank: Yes
Taxi Rank Note:

There is a taxi rank at the front of the station.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Platform 1 - Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

two within concourse.

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:00 AM to 1:30 AM
Saturday 5:00 AM to 1:30 AM
Sunday 7:00 AM to 12:30 AM
Staff Help Available Note: Assistance/Help available from station staff from First to Last trains.
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

The information in this document was generated 17/04/2021 20:20:47