Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
03333 211 202
Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
Customer Help Points:
Customer Help Points Note:
Customer help points are available on both platforms.
Passenger Information Systems:
Telephones (Cards & Coins):
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Rail replacement services depart from the bus stops on Risca Road, unless otherwise stated on the station poster boards.
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
free access is available to Platform 1 (to Ebbw Vale) from the station car
park. Step free access is available to
Platform 2 (to Cardiff) via Carlton Terrace. For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
Accessible Ticket Machines:
Accessible Ticket Machines Note:
The Ticket Vending Machine at this station accepts cash and card payments.
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Set down and pick up outside the station entrance, adjacent to Carlton Terrace and the southbound platform.
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday Unavailable
Staff Help Available Note:
Yes. Assistance is provided by the Conductor on the train.
The information in this document was generated 16/09/2021 11:39:45