Chester-le-Street

Address

Chester-le-Street station
Station Road
Chester-le-Street
DH3 3EE

Station details

Alerts

The independent retailer, Chester-le-Track, that ran the ticket office at this station has gone into administration. Northern Rail will be staffing the station on a part time basis but may not be able to sell the full range of tickets, in particular Advance Purchase and longer term Season Tickets.

In addition, some of the station facilities may not always be available at the times shown below.

General information

Station Operator: NT
Station Code: CLS
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Northern, TransPennine Express

Passenger services

Lost Property Contact Available: No
Phone number: 08002006060
Website: Go to website
Ticket Gate: No
Customer Services: 08002006060
Customer Help Points: No

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: No
Toilets Note: There are toilets in the café but this is not operated by the station operator and are for café customers only
Waiting Room: No
Waiting Room Note: Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.

Car parking

Car parking: Yes

Station Car Park

Operator: Northern
Spaces: 13
Annual Charge: £250.00
Daily Charge: £2.00
Monthly Charge: £25.00
Weekly Charge: £8.00
Car Parking Contact Available: No
Phone number: 0800 200 6060
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 2
Type: Stands
Location: Within Car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Pick Up / Drop off outside station entrance. 

Taxi Rank: Yes
Taxi Rank Note: Taxi rank outside front of station
Bus Service: Yes
Bus Service Note: Busline 0871 200 2233

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note: staff will come out of the office to assist
Accessible Public Telephones: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:
  • Category B Station
  • Please note there are no tactile pavings at this station
 Access to North Bound platform via ramp and roadside pavement

To find our more about travelling around this station, please see the 360 map click here

Accessible Taxis: No
Accessible Taxis Note:

You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Impaired Mobility Set Down Note: Level access from car park.
Staff Help Available: No
Assisted Travel:

Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 10/08/2022 04:58:51