Glasgow Queen Street


Glasgow Queen Street station
North Hanover Street
George Square
G1 2AF

Ticket office

Monday to Friday: 5:10 AM to 11:55 PM
Saturday: 5:10 AM to 11:55 PM
Sunday: 7:10 AM to 11:55 PM

Station details


Please note that the work on the redevelopment of Glasgow Queen Street started on 7 August 2017 and is expected to last until 31 March 2021.

Access into the station is now restricted to two entrances - Dundas Street and North Hanover Street. There are currently no drop-off facilities, however passengers using our Passenger Assistance service have the option to be dropped-off at designated "drop-off/pick-up point". This is located in the front of the Millenium hotel on George Square, where they will be met by one of our dedicated passenger assist staff and supported for onward travel. 

Similarly if a passenger arrives in Queen Street, they will be escorted to the pick-up point by one of the passenger assist team. A Passenger Assist stand is located on the main station concourse, passengers who require assistance can request so hereThe stand will be staffed at the following times:  Monday -Saturday: 7am-9pm  Sunday: 10am-6pm.

Blue Badge spaces are directly opposite the Millennium Hotel on George Square and there is a taxi rank outside the Millennium Hotel.

Ticket office facilities can be found on Dundas Street directly opposite to the main entrance to the station.

It is recommended that customers who need assistance, can request this by contacting ScotRail Assisted Travel

During the period 16th September to 13th October 2019   platforms 4 & 5, high level station will be closed whilst they are extended as part of the redevelopment works.  While the majority of train services into the high level station will be unaffected there will be a few changes to some services that will now start/end their journeys before Queen Street.  Full details can be found at

General information

Station Operator: SR
Station Code: GLQ
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

Off Site situated on Dundas Street directly across from the main entrance to the station

Passenger services

Lost Property Contact Available: No
Phone number: 03301 092 833
Website: Go to website
Ticket Gate: Yes
Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Mobile coffee van
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilet is located on the concourse. Toilet facilities are only available during station opening hours. On Sundays the toilets close at 23:00. Radar - National Key Scheme
Waiting Room: Yes

Car parking

Car parking: Yes
Car Parking Contact Available: No
Website: Go to website


Cycle Storage Availability: No
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Buses pick up/drop off from the bus stop on the bridge at Cathedral Street

Taxi Rank: Yes
Taxi Rank Note: visit for details of taxis available for hire
Bus Service: Yes
Bus Service Note:

for details of bus services, visit or call 0871 200 22 33 (24 hours)

The bus stop for ScotRail service 398 between Glasgow Central, Buchanan Bus Station and Glasgow Queen Street is located in front of the station on West George Street


Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the Ticket Office

Blue Badge parking bays: 5

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 5:00 AM to 12:00 AM
Tuesday 5:00 AM to 12:00 AM
Wednesday 5:00 AM to 12:00 AM
Thursday 5:00 AM to 12:00 AM
Friday 5:00 AM to 12:00 AM
Saturday 5:00 AM to 12:00 AM
Sunday 7:30 AM to 12:00 AM

The information in this document was generated 16/06/2021 01:53:58