Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
03333 211 202
Customer Help Points:
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Telephones (Cards & Coins):
Station Car Park
Transport for Wales
Car Parking Contact Available:
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Pick Up / Drop Off at the service bus stops on Chester Road, adjacent to the Helsby Spice restaurant for services towards Warrington, opposite side for services towards Ellesmere Port.
Bus Service Note:
The nearest bus stops are located on the main road.
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step free access to the platform from the car park. Platforms 2, 3 and 4 are only accessible via the footbridge.
Accessible Ticket Machines:
Accessible Ticket Machines Note:
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Ticket machine is on Chester-bound platform.
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Note:
Assistance will be provided by the Conductor on the train.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 21/05/2022 15:09:02