Ticket buying & collection
Please contact our Contact Centre team on: . Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
Station 01606 42222 Redcab 01606 46666 Barnton 01606 872000
Information to plan your onward journey is available in a printable format here
1 to 1 contact with ticket office staff
Public telephones are not accessible
9 steps up from lower car park, then 38 down to Booking Hall entrance - alternative step-free route available via road and ramp. From Booking Hall, step-free route to Birmingham platform via road or 23 steps down. 9 steps up to footbridge level, then 32 steps down from Liverpool platform (2). Step-free ramp from road overbridge to Liverpool platform. Step-free route between platforms is 375m.
This station is a category B station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Accessible taxis are not available
Pick-up is possible from car park
Tuesday 6:00 AM to 5:00 PM
Wednesday 6:00 AM to 5:00 PM
Thursday 6:00 AM to 5:00 PM
Friday 6:00 AM to 7:00 PM
Saturday 7:00 AM to 3:00 PM
Sunday 10:35 AM to 12:00 PM
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use.
If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 21/04/2021 15:05:12