Newcastle

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
NE1 5DL

Ticket office

Monday to Friday: 6:00 AM to 7:00 PM
Saturday: 7:00 AM to 7:00 PM
Sunday: 7:30 AM to 7:00 PM

General information

Station Operator: GR
Station Code: NCL
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Northern, TransPennine Express
Ticket Office Note:

Adjacent to Platform 12

Passenger services

Lost Property Contact Available: No
Phone number: 01163663587
Website: Go to website
Ticket Gate: Yes
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Customer Help Points: Yes
Customer Help Points Note:

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Station facilities

ATM Machine: Yes
ATM Machine Note:

In the Main Square next to Boots

Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:

WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S

Station Buffet: Yes
Station Buffet Note: Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
Waiting Room: No
Waiting Room Note:

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Car parking

Car parking: Yes

Long Stay Car Park

Operator: London North Eastern Railway
Spaces: 454
Annual Charge: £1925.00
Daily Charge: £17.50
Off Peak Charge: £7.00
Weekly Charge: £70.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 122
Type: Stands
Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail Replacement Coaches leave from the front of the station.

Taxi Rank: Yes
Taxi Rank Note:

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Accessible Public Telephones: No
Accessible Public Telephones Note:

Platform 3

Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Accessible machine are located on the main concourse

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 4:00 AM to 12:15 AM
Saturday 4:00 AM to 11:30 PM
Sunday 7:00 AM to 12:15 AM
Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 18/08/2022 01:51:35