Nailsea & Backwell station
Monday to Friday:
6:30 AM to 9:30 AM
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Great Western Railway
Ticket Office Note:
Platforms 2 near the shelter
Lost Property Contact Available:
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Customer Help Points:
Passenger Information Systems:
Station Buffet Note:
Telephones (Cards & Coins):
Council Managed Car Park
North Somerset Council
Car Parking Contact Available:
01934 888 888
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Bus Stop at end of Station Close
Taxi Rank Note:
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step-free category B3 station - “Some step-free access, may be in one
direction only.” Steep flight of steps to southbound platform, ramped access to northbound platform steeper than 1:12 gradient, no wheelchair access available to trains.
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.
Accessible Ticket Machines:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Set down space is available on Station Close.
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday Unavailable
Staff Help Available Note:
Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 03/07/2022 11:33:32