This station has no road access and is intended only as an interchange with the Isle of Wight Steam railway service to Havenstreet and Wootton. Customers should check the service running days of the steam service before travelling.
Ticket buying & collection
Please contact our Customer Service Department on 0345 6000 650
Please note that this station is provided for Steam Railway interchange ONLY.
Information to plan your onward journey is available in a printable format here
Step-free access category B2
Short ramp from heritage railway at approx gradient on 1:15
Please note that this station is provided for Steam Railway interchange only - there is no outside road access to this station. Alighting from Island Line trains is level but a ramp maybe required for Steam Railway passengers.
Please be aware that this station has no tactile paving on the platform edge.
This station does not have any Customer Information Screens or a PA system to announce train services from this station.
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
The information in this document was generated 10/08/2022 05:41:08