Swanley

Address

Swanley station
Station Approach
off Goldsel Road
BR8 8JD

Ticket office

Monday to Friday: 6:00 AM to 6:30 PM
Saturday: 7:00 AM to 7:00 PM
Sunday: 8:00 AM to 2:30 PM

Station details

Alerts

On weekdays, the busiest times at this station are generally between 06:30 and 08:00 and 18:00 and 19:00. 

General information

Station Operator: SE
Station Code: SAY
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 8
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains from the car park

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: newspapers
Station Buffet: Yes
Station Buffet Note: Coffee kiosk
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Platform 1 + 2- Available during staffing hours
Waiting Room: No
Waiting Room Note: platform 1/2 and 3/4 Only available when staff present

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 106
Annual Charge: £1226.20
Daily Charge: £7.10
Monthly Charge: £113.30
Off Peak Charge: £6.30
Six Monthly Charge: £676.40
Three Monthly Charge: £338.10
Weekly Charge: £32.20
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 36
Type: Stands
Location: over bridge
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Main car park outside the booking hall 

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Platforms 1/2- Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access available via main entrance from Station Approach Road onto all platforms via lifts. No step free access to station from Everest Place side of station. Stepped access is available from this side as is stepped access to all platforms from the overbridge.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

There are Ticket machines in the booking hall and by the entrance to Everest Place. 

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:50 AM to 10:30 PM
Saturday 5:50 AM to 10:30 PM
Sunday 6:30 AM to 10:00 PM
Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.

The information in this document was generated 23/10/2021 14:33:04