Ticket buying & collection
A Ticket Vending Machine is available on Platform 3.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Stourbridge Junction Station is accredited by the Secure Station Scheme**
On all platforms.
In the event of engineering the bus/coach will collect from: Rail Replacement bus stop in main station car park
Stourbridge Junction (SBJ) Station ABM 01384 838383 Falcon 01384 393939 Eagle 01384 444 888
Information to plan your onward journey is available in a printable format here
An accessible Ticket Office counter is now available at Stourbridge Junction.
Public telephones are not accessible
Level access to Booking Hall and subway from main entrance. 25 steps or lift up to platform 1 (for Stourbridge Town) and 25 steps or lift up to platform 3. Additional entrance direct from car park via 5 steps or ramp.
Accessible taxis are not available
Pick-up in car park.
Tuesday 6:00 AM to 8:00 PM
Wednesday 6:00 AM to 8:00 PM
Thursday 6:00 AM to 8:00 PM
Friday 6:00 AM to 10:00 PM
Saturday 6:00 AM to 9:00 PM
Sunday 9:00 AM to 7:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 25/09/2021 00:33:16