Stourbridge Junction

Address

Stourbridge Junction station
Brook Road
Stourbridge
DY8 1NH

Ticket office

Monday: 6:00 AM to 8:00 PM
Tuesday: 6:00 AM to 8:00 PM
Wednesday: 6:00 AM to 8:00 PM
Thursday: 6:00 AM to 8:00 PM
Friday: 6:00 AM to 10:00 PM
Saturday: 6:00 AM to 9:00 PM
Sunday: 9:00 AM to 7:00 PM

General information

Station Operator: WM
Station Code: SBJ
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

A Ticket Vending Machine is available on Platform 3.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Stourbridge Junction Station is accredited by the Secure Station Scheme**

Customer Help Points: Yes
Customer Help Points Note:

On all platforms.

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee kiosk Food vending machine
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 2. The National key toilet is located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Saturday 05:00-21:30 and Sunday 08:00-21:30. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room: Yes

Car parking

Car parking: Yes
Name: Station Car Park
Operator: Network West Midlands
Spaces: 797
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 90
Type: Stands
Location: By the Ticket Office.
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: Rail Replacement bus stop in main station car park

Taxi Rank: Yes
Taxi Rank Note:

Stourbridge Junction (SBJ) Station ABM 01384 838383 Falcon 01384 393939 Eagle 01384 444 888

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

An accessible Ticket Office counter is now available at Stourbridge Junction.

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Level access to Booking Hall and subway from main entrance. 25 steps or lift up to platform 1 (for Stourbridge Town) and 25 steps or lift up to platform 3. Additional entrance direct from car park via 5 steps or ramp.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are not available

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Pick-up in car park.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:00 AM to 8:00 PM
Tuesday 6:00 AM to 8:00 PM
Wednesday 6:00 AM to 8:00 PM
Thursday 6:00 AM to 8:00 PM
Friday 6:00 AM to 10:00 PM
Saturday 6:00 AM to 9:00 PM
Sunday 9:00 AM to 7:00 PM
Assisted Travel:

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 25/09/2021 00:33:16