Monday to Friday:
6:10 AM to 8:00 PM
6:10 AM to 8:00 PM
7:10 AM to 8:10 PM
Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
Help point available in ticket hall
ATM Machine Note:
Located on concourse
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
News agent Passport Photo Booth
Station Buffet Note:
Telephones (Cards & Coins):
The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.
Station Car Park
National Car Parks Ltd
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Station Forecourt unless otherwise indicated.
Bus Service Note:
Local bus stops near station entrance. Shenfield is a PlusBus location click here to see the PlusBus map
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms via lifts. Please note the station car park on Hunter avenue is approximately 300-400 metres away or about 4-5 min walk.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on relevant platform.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday 6:10 AM to 8:00 PM
Tuesday 6:10 AM to 8:00 PM
Wednesday 6:10 AM to 8:00 PM
Thursday 6:10 AM to 8:00 PM
Friday 6:10 AM to 8:00 PM
Saturday 6:10 AM to 8:00 PM
Sunday 7:10 AM to 8:10 PM
Staff Help Available Note:
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 10/08/2022 05:49:29