London St Pancras International

Address

London St. Pancras International st
Pancras Road
London
N1C 4QP

Ticket office

Monday to Friday: 5:45 AM to 10:00 PM
Saturday: 6:00 AM to 9:00 PM
Sunday: 8:00 AM to 10:15 PM

Station details

Alerts

Changes to EMR Ticket Office Opening Times this Festive Period
Friday 24th December - The ticket office will be open 05:45 - 20:30
Monday 27th December - The ticket office will be open 08:00 - 22:15
Tuesday 28th December - The ticket office will be open 08:00 - 22:15
Saturday 1st January - The ticket office will be open 08:00 - 22:15
Monday 3rd January - The ticket office will be open 08:00 - 22:15

General information

Station Operator: NR
Station Code: STP
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 1
Oyster Comments: <p>Oyster cards can only be purchased from the self-service machines in the Underground station</p> <p>You can top up pay-as-you-go from self-service ticket machines operated by Thameslink and Southeastern.</p> <p>Oyster pay as you go and Travelcards on Oyster are not valid on Southeastern High Speed services. </p>
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

On the station concourse

Passenger services

Lost Property Contact Available: No
Phone number: 0330 024 0215
Website: Go to website
Ticket Gate: Yes
Customer Services:

Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations).

Platforms 5-10 and the international departures areas are managed by Eurostar.

Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.

Customer Help Points: Yes
Customer Help Points Note: Yes there is help available at the Thameslink and East Midlands Railway help desks. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: CP Plus
Spaces: 322
Car Parking Contact Available: No
Phone number: 0207 431 4001
Website: Go to website
Note:

The car park is behind the station on Pancras Road. The road is one-way, accessed from Euston Road.

Pick up / set down: on Pancras Road. You cannot leave your vehicle unattended.

Pancras Road is one-way and can only be accessed from Euston Road 

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 180
Type: Compound
Location: Within car park
Cycle Storage CCTV: Yes

Other transport

Taxi Rank: Yes
Taxi Rank Note:

Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis.

Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.

Bus Service: Yes
Bus Service Note:

Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access.

All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website at www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs

More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Height adjustable ticket counter is only available at East Midlands ticket office.

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis can be located on Midland Road and Pancras Road

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

yes

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here.

The drop off zone leads directly to the Eurostar departures.

There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note: Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.

The information in this document was generated 05/12/2021 21:05:32