Tottenham Hale

Address

Tottenham Hale station
Ferry Lane
Tottenham
N17 9LR

Ticket office

Monday to Friday: 6:30 AM to 8:00 PM
Saturday: 7:00 AM to 7:00 PM
Sunday: 8:00 AM to 7:00 PM

Station details

Alerts

The lifts will be out of order between the platforms and overbridge from now until further notice at Tottenham Hale station.

General information

Station Operator: LE
Station Code: TOM
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 3
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee shop Vending machines
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets and accessible toilets are located on Platform 2
Waiting Room: No
Waiting Room Note: On platform 2

Car parking

Car parking: No

Cycling

Cycle Storage Availability: No
Sheltered: no
Spaces: 0
Location: No cycle parking
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Not served by rail replacement transport. Passengers to use Seven Sisters Station as an alternative; LUL Ticket Acceptance may be available.

Taxi Rank: Yes
Taxi Rank Note:

front of station

Bus Service: Yes
Bus Service Note:

Transport for London buses operate from outside the station

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step free access to the north-bound (Stansted and Cambridge) platform only. Lifts have just been installed to access the London bound platform but are going through a service introductory testing phase and are currently unavailable.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 8:00 PM
Saturday 7:15 AM to 7:40 PM
Sunday 8:15 AM to 3:45 PM
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 26/07/2021 19:41:45