London Waterloo

Address

London Waterloo station
Station Approach
London
SE1 8SW

Ticket office

Monday to Friday: 5:30 AM to 11:15 PM
Saturday: 5:30 AM to 11:15 PM
Sunday: 6:30 AM to 10:30 PM

General information

Station Operator: NR
Station Code: WAT
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 1
Oyster Comments: <p>Only Oyster pay as you go top-ups are available from self-service ticket machine(s)</p>
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway

Passenger services

Lost Property Contact Available: No
Phone number: 0207 401 7861
Website: Go to website
Ticket Gate: Yes
Customer Services: Monday-Saturday 07:00-22:15 
Sunday 09:00-20:45 

Station Reception

Customer Help Points: Yes
Customer Help Points Note:

Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.

Staffed information points are located on the main concourse until 21:00 daily.

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:

A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.

Station Buffet: Yes
Station Buffet Note:

A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.

Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking (UK) Limited
Spaces: 27
Car Parking Contact Available: No
Phone number: 0345 165 2030
Website: Go to website
Note:

Station Approach.

For parking charges see www.apcoa.co.uk/parking-in/london/london-waterloo-station.html

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 573
Type: Stands
Location:

Cycle storage is located outside exit 3 on Station Approach / Cab Road.

Cycle Storage CCTV: Yes

Other transport

Taxi Rank: Yes
Taxi Rank Note:

Taxis are available from the taxi rank on Cab Road / Station Approach

Bus Service: Yes
Bus Service Note:

Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)

Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)

The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.

Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)

Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

There is step free access from the main concourse to all platforms, shops and facilities.

Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available from the taxi rank on Cab Road / Station Approach

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)

Staff Help Available: Yes
Staff Help Available Note:

Please visit the information point in the centre of the concourse for information and assistance.

Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com

It is preferred if assistance is arranged 24 hours in advance.

Monday to Friday 04:30 - 01:05
Saturday 04:30 - 01:50
Sunday 05:30 - 01:05

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 17/05/2022 03:59:05