Monday to Friday:
5:55 AM to 8:00 PM
6:00 AM to 7:30 PM
8:10 AM to 7:30 PM
From the 6th June until 21st June platform 1 will be closed. All Southminster line trains will arrive and depart from Platform 4.
Please note, Station Approach Rd will be closed between 3rd and 26th June.
If you have mobility problems or require assistance please arrive at the station via the South Exit, directly onto platforms 3/4 as there is no step free access between platforms.
There will be ticket buying facilities on both sides of the station.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Greater Anglia
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
Located on platform 2.
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Newsagent & dry cleaners - open early mornings only
Station Buffet Note:
Coffee kiosk, plus vending machine
Telephones (Cards & Coins):
The toilets are located on Platform 3. The accessible (radar key) toilets are located on Platform 2
Waiting Room Note:
on platform 2 and platform 3
Station Car Park
National Car Parks Ltd
Off Peak Charge:
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).
An additional 25-hoop cycle storage area is outside the front of the station.
Cycle Storage CCTV:
Location for rail replacement services:
Substitute bus services call at the bus stop at station entrance
Bus Service Note:
Local Bus stops outside station. Wickford is a PlusBus location click here to see the PlusBus map
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 5:55 AM to 8:00 PM
Saturday 6:00 AM to 7:30 PM
Sunday 8:10 AM to 7:30 PM
Staff Help Available Note:
Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 16/09/2021 21:56:15