York

Address

York station
Station Road
York
YO24 1AB

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM
Saturday: 6:00 AM to 8:00 PM
Sunday: 8:00 AM to 7:00 PM

General information

Station Operator: GR
Station Code: YRK
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TransPennine Express
Ticket Office Note:

On main concourse.

Passenger services

Lost Property Contact Available: No
Phone number: 03457 225333
Website: Go to website
Ticket Gate: No
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Customer Help Points: Yes
Customer Help Points Note:

Located at the front of the Station

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Station Buffet Note: Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
Waiting Room: No
Waiting Room Note:

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Car parking

Car parking: Yes
Name: Station Car Park
Operator: London North Eastern Railway
Spaces: 604
Annual Charge: £1925.00
Daily Charge: £17.50
Off Peak Charge: £6.75
Weekly Charge: £70.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 626
Type: Compound
Location:

Within station, within car park, and next to the ticket office

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Pick Up / Drop Off at Bus Stand E outside the Principal Hotel

Taxi Rank: Yes
Taxi Rank Note:

York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:

Station Taxis 01904 623 332

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable formatĀ here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Available during Travel Centre opening times

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Accessible Taxis: No
Accessible Taxis Note:

No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Accessible machines are available on the main concourse

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Monday to Sunday 24 hours
Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 17/05/2022 04:23:12