Ash Vale Details

Station Operator: SW

Station Code: AHV

Staffing Level: partTime

CCTV: Yes

Oyster Pre Pay: No

Oyster Validator: No

Smartcard Issued: Yes

Smartcard Validaton: Yes

Oyster Topup: No

Prepurchase Collection: Yes

Smartcard Topup: Yes

Ticket Machine: Yes

Penalty Fares: Applicable Operators: South Western Railway

Ticket Office Note:

By entrance to booking hall

Lost Property Contact Available: No

Website: Go to website

Ticket Gate: No

Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points: Yes

Customer Help Points Note:

Customer Help points are located on every platform

ATM Machine: No

Baby Change: No

Seated Area: Yes

Passenger Information Systems: DepartureScreens

Shops: Yes

Shops Note: Kiosk

Station Buffet: Yes

Station Buffet Note: Buffet

Telephones (Cards & Coins): Yes

Toilets: Yes

Toilets Note: The toilets are located on Platform 2.

Waiting Room: No

Car parking: No

Cycle Storage Availability: Yes

Sheltered: no

Spaces: 42

Type: Wheel Racks

Cycle Storage CCTV: Yes

Location for rail replacement services:

To Aldershot: Lysons Avenue (B3166) bus shelter.

To Ascot/Woking / Farnborough: Frimley Road (B3411) bus shelter.

Taxi Rank: No

Bus Service: Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessible Booking Office Counter: No

Accessible Public Telephones: No

Accessible Toilets: No

Induction Loop: Yes

Wheelchairs Available: No

Ramp For Train Access: No

Step Free Access: No

Step Free Access Note: Step-free category C station. Steps to both platforms

Accessible Taxis: No

Accessible Ticket Machines: Yes

Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No

Staff Help Available: Yes

Staff Help Available Opening Times: Monday to Friday 6:25 AM to 12:00 PM
Saturday 8:00 AM to 1:00 PM
Sunday Unavailable

Assisted Travel:

If you want to plan your travel you can book assistance up to 2 hours before your journey, please call our contact centre team 0800 528 2100 . Our assisted travel helpline is open 24 hours a day, except on Christmas Day and Boxing Day. You just need to tell us where you are, where you're travelling to, and how we can help. We will confirm the arrangements with you. We will send a text message to the guard of the service that you intend to travel on, providing them with advance notice.

When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

Assisted Boarding Points

A dedicated meeting point so you can just Turn Up and Go When you arrive at the station find the Assisted Boarding Point on the platform using:

* Information posters

* Website information

* Assisted Boarding Points Icon

* Announcements and customer information boards around the station.

Scan the WhatsApp QR code or use our WhatsApp number 0800 528 6599 to send a message . You just need to tell us where you are, where you're travelling to, and how we can help. We'll send a text message to the guard of the service that you intend to travel on, providing them with advance notice. We will send you a text confirmation

When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

Ash Vale

Address

General information

Ticket buying & collection

Passenger services

Station facilities

Car parking

Cycling

Other transport

Accessibility