Brockenhurst

Address

Brockenhurst station
Station Approach
Brockenhurst
SO42 7TW

Ticket office

Monday to Friday: 5:55 AM to 7:30 PM
Saturday: 6:30 AM to 7:30 PM
Sunday: 8:35 AM to 6:30 PM

General information

Station Operator: SW
Station Code: BCU
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

Located near to both station entrances

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points: Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Shops: No
Station Buffet: Yes
Station Buffet Note:

Currently only a vending machine available. 

Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Waiting Room: No
Waiting Room Note:

Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.

Car parking

Car parking: Yes

Station Car Park

Spaces: 240
Annual Charge: £1069.00
Daily Charge: £8.10
Monthly Charge: £98.90
Off Peak Charge: £4.00
Three Monthly Charge: £296.70
Weekly Charge: £39.30
Car Parking Contact Available: No
Website: Go to website
Note:

Weekend tickets available after 1000 Fridays £8.30

Off Peak from 1000 Monday to Friday

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 122
Type: Stands
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Station forecourt, ticket office entrance.

Taxi Rank: Yes
Taxi Rank Note:

 Yes

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

Accessible toilets are located on Platform 1+2.

Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:45 AM to 10:00 PM
Saturday 6:15 AM to 10:00 PM
Sunday 7:30 AM to 10:00 PM
Staff Help Available Note:

Staff help available until 22:00 daily

Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 22:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 22:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Meeting point for assistance - ticket office or platforms. Assisted Boarding Point on platforms after staffing hours.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

The information in this document was generated 28/06/2022 18:48:33