Address
Brockenhurst station
Station Approach
Brockenhurst
SO42 7TW
Station Approach
Brockenhurst
SO42 7TW
Ticket office
Monday to Friday:
5:55 AM to 7:30 PM
Saturday:
6:30 AM to 7:30 PM
Sunday:
8:35 AM to 6:30 PM
General information
Station Operator:
SW
Station Code:
BCU
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: South Western Railway
Ticket Office Note:
Located near to both station entrances
Passenger services
Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
No
Customer Services:
Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points:
Yes
Customer Help Points Note:
Customer Help points are located on every platform
Station facilities
ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Shops:
No
Station Buffet:
Yes
Station Buffet Note:
Currently only a vending machine available.
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located on all the platforms. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Waiting Room:
No
Waiting Room Note:
Both Platforms. The waiting room on platforms 3/4 closes at 1600.
Car parking
Car parking:
Yes
Name:
Station Car Park
Spaces:
240
Annual Charge:
£1069.00
Daily Charge:
£8.10
Monthly Charge:
£98.90
Off Peak Charge:
£4.00
Three Monthly Charge:
£296.70
Weekly Charge:
£39.30
Car Parking Contact Available:
No
Website:
Go to website
Note:
Weekend tickets available after 1000 Fridays £8.30
Off Peak from 1000 Monday to Friday
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
122
Type:
Lockers
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Station forecourt, Lyndhurst side of level crossing by the 'Il Palios 2'restaurant.
Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
Step-free category B1 station. Lifts to all platforms. From car park (down side), only steps to footbridge, but alternative step-free route via level crossing (full barrier)
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:45 AM to 11:00 PM
Saturday 6:15 AM to 11:00 PM
Sunday 7:00 AM to 11:00 PM
Saturday 6:15 AM to 11:00 PM
Sunday 7:00 AM to 11:00 PM
Assisted Travel:
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 22:30 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 22:30 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (10pm the night before with other Train Operators). Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
You can also use our Assisted Boarding Points service. More information here: here
The information in this document was generated 25/09/2021 03:41:56