Berkhamsted

Address

Berkhamsted station
Station Approach
Berkhamsted
HP4 2AR

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM
Saturday: 7:00 AM to 7:00 PM
Sunday: 8:00 AM to 5:00 PM

Station details

Alerts

The lifts are out of order between Platform 2/3 and The Subway at Berkhamsted station.

General information

Station Operator: LN
Station Code: BKM
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

3 Card only Ticket Vending Machines available at the station entrance.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Berkhamsted is accredited by the Secure Station Scheme**

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located in the Waiting Room on Platform 4. The accessible toilets (non-RADAR) are located in the Waiting Room on Platform 4. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-1900 and Sunday 08:00-17:30. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: SABA UK
Spaces: 395
Annual Charge: £816.00
Daily Charge: £8.50
Monthly Charge: £102.00
Off Peak Charge: £6.00
Three Monthly Charge: £258.00
Weekly Charge: £32.00
Car Parking Contact Available: No
Phone number: 0330 1235 247
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 98
Type: Stands
Location: station forecourt
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement buses will use the public bus stops on either side of High Street, near the front of the station

Taxi Rank: Yes
Taxi Rank Note:

Taxi free phone on forecourt

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

Booking clerk would go out side and serve the customer

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes
Accessible Toilets Note: The accessible toilets (non-RADAR) are located in the Waiting Room on Platform 4. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-1900 and Sunday 08:00-17:30. The toilet facilities are not available when the Ticket Office is closed.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Level access to booking hall and subway and to platforms via the lifts. This station is a category B station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Alternatively, 22 steps to Platform 1. Ramp then 22 steps or stair lift to Platform 3 (staff assistance only) and 2 steps or ramp to Platform 2. 24 steps to Platform 4, or step free via street and car park, and then via ramp. Step free route between Platforms 2 and 3 and Platform 4 is 150m. 16 steps down from car park to subway entrance via direct route.

Accessible Taxis: No
Accessible Taxis Note: Accessible taxis are available
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

 There is a Ticket Vending Machine at each station entrance.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Level access to Booking Hall and Subway

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 8:00 PM
Saturday 7:00 AM to 7:00 PM
Sunday 8:00 AM to 5:00 PM
Staff Help Available Note:

This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use.

Assisted Travel:

If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 23/10/2021 15:24:46