Box Hill & Westhumble

Station Operator:

SN

Station Code:

BXW

Staffing Level:

unstaffed

CCTV:

Yes

Oyster Pre Pay:

No

Oyster Validator:

No

Smartcard Issued:

No

Smartcard Validaton:

Yes

Oyster Comments:

Oyster cannot be used at this station.

Oyster Topup:

No

Prepurchase Collection:

Yes

Smartcard Topup:

No

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southern

Lost Property Contact Available:

Yes

Website:

Ticket Gate:

No

Customer Help Points:

Yes

ATM Machine:

No

Baby Change:

No

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Yes

Shops Note:

Cycle repair, light refreshments

Station Buffet:

Yes

Telephones (Cards & Coins):

Yes

Toilets:

No

Waiting Room:

No

Waiting Room Note:

Unheated waiting shelters are available on the platforms.

Car parking:

Yes

Operator:

APCOA Parking UK

Spaces:

16

Car Parking Contact Available:

No

Phone number:

01895 262122

Website:

Cycle Storage Availability:

Yes

Spaces:

8

Type:

YES

Location:

Platform 1

Cycle Storage CCTV:

Yes

Location for rail replacement services:

Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Taxi Rank:

Yes

Taxi Rank Note:

NO

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here.

Accessible Booking Office Counter:

No

Accessible Public Telephones:

No

Accessible Toilets:

No

Accessible Toilets Note:

No

Induction Loop:

Yes

Wheelchairs Available:

No

Ramp For Train Access:

No

Step Free Access:

Yes

Step Free Access Note:

This is a Category B3 Station - Step free access to platform 2 (to Dorking) only. Footbridge with steps to platform 1 (to London).

Assistance Meeting Point is the Help Point.

Accessible Taxis:

No

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park

Staff Help Available:

No

Staff Help Available Opening Times:

Monday to Friday Unavailable
Saturday Unavailable
Sunday Unavailable

Staff Help Available Note:

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

• pressing the 'emergency & assisted travel' Help Point button
• calling us on the freephone number 0808 168 1238
• texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Assisted Travel:

See below for times when this station is staffed. Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

When the station is unstaffed, you can arrange assistance on arrival by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our freephone number: 0800 138 1016
• Texting us on 07970 511077

We will then arrange for our Mobile Assistance Team assist you boarding the train.

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.