Ticket buying & collection
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Canley is acredited by the Secure Station Scheme**
On both platforms
In the event of engineering the bus/coach will collect from: Public service bus stop at junction of Sir Henry Parkes Road and Canley Road.
Allens 024 7655 5555 Coventry 024 7666 6333 Central 024 76333333
Information to plan your onward journey is available in a printable format here
by member of staff on duty
Public telephones are not accessible
Level access to Booking Hall, then level access to Birmingham platform - also via 2 side entrances. Access to Coventry platform via ramp, or 30 steps up and 30 steps down. Second entrance direct to Coventry platform gives level access. Step-free route between platforms 265m. Two side entrances on either side of Booking Hall leading to Birmingham platform.
Accessible taxis are not available
Tuesday 7:00 AM to 12:00 PM
Wednesday 7:00 AM to 12:00 PM
Thursday 7:00 AM to 12:00 PM
Friday 7:00 AM to 7:00 PM
Saturday 8:00 AM to 4:00 PM
Sunday 10:00 AM to 12:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 29/11/2021 02:22:00