Monday to Friday:
6:00 AM to 7:00 PM
7:00 AM to 7:00 PM
8:00 AM to 6:00 PM
The Ticket Office at Darlington is currently operating revised Ticket Office opening times. It is expected to be open from 08:00 until 16:00 daily but this could change given staff availability.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: TransPennine Express
Ticket Office Note:
Three machines outside the travel centre and one machine inside the travel centre.
Lost Property Contact Available:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Customer Help Points:
Customer Help Points Note:
Adjacent to turning circle, main entrance, a phone is provided for a link to SMC
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Coffee shop, WHSmiths and Café available for refreshments
Telephones (Cards & Coins):
The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
Waiting Room Note:
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
Station Car Park
London North Eastern Railway
Off Peak Charge:
Car Parking Contact Available:
Friday - Monday long weekend parking - £12.00, purchase tickets on the day
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Replacement coach services depart from the station entrance
Taxi Rank Note:
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Accessible Public Telephones:
Accessible Public Telephones Note:
text phones are available and staff are on hand to assist as required due to no low level phones
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Accessible Taxis Note:
Generally available but advance booking recommended
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 6:00 AM to 11:59 PM
Sunday 24 hours
Staff Help Available Note:
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 18/05/2022 16:18:52