Eltham

Address

Eltham station
Well Hall Road
Eltham
SE9 6SL

Ticket office

Monday to Friday: 6:40 AM to 8:00 PM
Saturday: 6:10 AM to 8:00 PM
Sunday: 8:10 AM to 3:40 PM

Station details

Alerts

On weekdays, the busiest times at this station are generally between 06:00 and 08:30 and 16:30 and 18:00.

The toilets at Eltham are currently out of use because of maintenance works at the station. The works are due to finish in August.

General information

Station Operator: SE
Station Code: ELW
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 4
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: Yes
ATM Machine Note: Located by the ticket office
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note: newspapers
Station Buffet: Yes
Station Buffet Note: Coffee kiosk and Selecta vending machine
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Booking Hall - Available during staffing hours
Waiting Room: No
Waiting Room Note: Unheated seating area in booking hall only available when staff are present

Car parking

Car parking: Yes

Station Car Park

Operator: APCOA Parking
Spaces: 166
Annual Charge: £1160.30
Daily Charge: £6.10
Monthly Charge: £104.40
Off Peak Charge: £5.40
Six Monthly Charge: £651.20
Three Monthly Charge: £306.70
Weekly Charge: £28.30
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website
Note: From 1st June - new off peak evening rate (after 18:00) - £1.50

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 40
Type: Stands
Location: One by Car Park and One by Well Hall Road
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Bus alighting point, just outside the booking hall

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note: The ticket counter can be adjusted by the operator to suit either standing or wheelchair users height.
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Booking Hall - Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to both platforms and interchange between platforms from booking hall via moderate but long ramps.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

On the station forecourt and in the booking hall

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:40 AM to 8:00 PM
Saturday 6:10 AM to 8:00 PM
Sunday 8:10 AM to 3:40 PM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 28/06/2022 18:13:16