Monday to Friday:
5:30 AM to 4:00 PM
8:00 AM to 4:00 PM
9:00 AM to 3:00 PM
Ticket buying & collection
Oyster Pre Pay:
Ticket Office Note:
Three machines located on the booking hall.
Lost Property Contact Available:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Customer Help Points:
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Coffee shops available for refreshments
Telephones (Cards & Coins):
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point on Platform 1. Toilet opening hours are at all times that the station is open.
Waiting Room Note:
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 1 Waiting Room Opening Times - Mon - Fri 05:30- 23:10. Sat 05:30- 21:30. Sun 08:45- 22.40
Platform 2 waiting Room Opening Times - Mon - Fri 05:30 - 23:20. Sat 05:30- 23:10 Sun 08:45- 23:10
Station Car Park
London North Eastern Railway
Off Peak Charge:
Per Hour Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Opposite station front
Cycle Storage CCTV:
Location for rail replacement services:
Rail Replacement Coaches leave from the front of the station.
Taxi Rank Note:
Grantham is a large station with taxis usually available on a rank. Advance booking is not normally necessary unless arriving early in the morning or late at night. Operator who accept bookings is Grantham Taxis 07976 970 694
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Grantham has a RNIB Map for All located outside the main entrance to the left of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Accessible Taxis Note:
Advance booking advisable
Accessible Ticket Machines:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
At station front next to canopy and taxi rank.
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 5:50 AM to 12:50 AM
Saturday 5:50 AM to 10:15 PM
Sunday 9:20 AM to 11:59 PM
Staff Help Available Note:
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer information Point on platform 1. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 22/05/2022 16:21:34