Hereford Station
Station Approach

Ticket office

Monday: 5:15 AM to 6:40 PM
Tuesday: 5:15 AM to 6:40 PM
Wednesday: 5:15 AM to 6:40 PM
Thursday: 5:15 AM to 6:40 PM
Friday: 5:15 AM to 6:40 PM
Saturday: 5:15 AM to 6:40 PM
Sunday: 9:15 AM to 6:40 PM

Station details


​​​​​​​Please note that the platforms at this station have a gentle slope.  Please apply brakes to pushchairs and wheelchairs when waiting on the platform for a train.

General information

Station Operator: AW
Station Code: HFD
Staffing Level: partTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Great Western Railway, West Midlands Trains
Ticket Office Note:

The ticket office is inside the station building. 

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: Yes
Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website.
Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Café
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Waiting Room: No

Car parking

Car parking: Yes

Main Car Park

Operator: National Car Parks Ltd
Spaces: 175
Car Parking Contact Available: No
Phone number: 08450 507 080
Website: Go to website

Visit for parking prices.


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 50
Type: Stands

Limited cycle stands are available in the car park, adjacent to the bus shelter.

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement services depart from the station car park, unless otherwise stated on the station poster boards.

Taxi Rank: Yes
Taxi Rank Note:

Taxi rank in the station car park, adjacent to the station building.

Bus Service: No


Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

A low level counter is available at the Ticket Office.

Accessible Public Telephones: No
Accessible Public Telephones Note: The pay phone (coins only) is available for use on platform 3.
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category B.

Step free access through the ticket hall to Platform 3 and 4.

A footbridge lifts connects Platforms 1 and 2.

Accessible Taxis: No
Accessible Taxis Note:

Available from the taxi rank.

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

The ticket machine(s) take cash, and major debit and credit cards.

The ticket machines are only accessible during ticket office opening hours.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Set down and pick up in the station car park, adjacent to the station building.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:00 AM to 10:00 PM
Tuesday 6:00 AM to 10:00 PM
Wednesday 6:00 AM to 10:00 PM
Thursday 6:00 AM to 10:00 PM
Friday 6:00 AM to 10:00 PM
Saturday 6:00 AM to 10:00 PM
Sunday 9:00 AM to 10:00 PM
Staff Help Available Note: Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 10/08/2022 06:03:46