Holyhead station
Station Approach
London Road
LL65 2BT

Ticket office

Monday to Friday: 6:10 AM to 7:10 PM
Saturday: 6:10 AM to 7:10 PM
Sunday: 10:30 AM to 5:00 PM

General information

Station Operator: AW
Station Code: HHD
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

Inside the ferry terminal

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: No
Customer Services: Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
Customer Help Points: Yes
Customer Help Points Note:

Ticket office for advice only

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: Passport Photo Booth
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.
Waiting Room: No

Car parking

Car parking: Yes
Name: Black Bridge
Operator: Stena Line
Spaces: 0
Car Parking Contact Available: No
Phone number: 08705755755
Website: Go to website


Cycle Storage Availability: Yes
Sheltered: no
Spaces: 10
Type: Stands
Location: on Platform 2 by the gate (in ferry port area).
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Wait at bus stops outside the station

Taxi Rank: Yes
Taxi Rank Note:

From the front of the station

Bus Service: Yes
Bus Service Note:

For the nearest bus stop, walk across the footbridge and turn right onto the main road.


Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category B

Station can be accessed step-free via the Celtic Gateway Bridge, the ferry terminal, or via gates on to the platforms either side of Stena House. Transferring between platforms is step-free however distance between ferry terminal and Platform 1 is approximately 200m.

For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

This machine does not accept cash.  Payment is by major debit and credit cards only.

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 24 hours
Saturday 12:00 AM to 9:45 PM
Sunday 7:00 AM to 12:00 AM
Staff Help Available Note:

24 hours Monday - Friday;   0001 - 2145 Saturday;   0700 - 0000 Sunday

The information in this document was generated 18/09/2021 13:44:25