Hoveton & Wroxham

Address

Hoveton & Wroxham station
Station Road
Hoveton
NR12 8UR

General information

Station Operator: LE
Station Code: HXM
Staffing Level: unstaffed
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help points at this station can be found at the following location(s):

  • Platform 1 (for trains towards Norwich) - Under the canopy, fixed to the platform-facing wall of the former station building
  • Platform 2 (for trains towards Cromer and Sheringham) - Under the canopy, fixed to the platform-facing wall of the former station building

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens
Shops: No
Station Buffet: Yes
Station Buffet Note:

The Station Smokehouse

Telephones (Cards & Coins): Yes
Toilets: No
Waiting Room: No

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 19
Daily Charge: £3.00
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 38
Type: Stands
Location:

There is a cycle parking area providing twenty spaces which can be accessed from the station car park, located next to the ticket machine and the ramped entrance to Platform 1 (for trains towards Norwich). There are also four cycle stands on Platform 1, next to the entrance onto the platform, and a further five cycle stands on Platform 2 (for trains towards Cromer and Sheringham) which are in between the ramped entrance to the platform and the former station building and canopy.

Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Rail replacement bus services stop at the lay-by outside the main station entrance on Belaugh Road.

Taxi Rank: No
Bus Service: No

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: No
Step Free Access: Yes
Step Free Access Note:

This station has step free access to both platforms via the pathway at the junction of Station Road and Belaugh Road, but not between platforms. Platform 2 (for trains towards Sheringham) is accessed via a subway, with approximately 50 metres between platforms.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Note:

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 10/08/2022 04:21:56