Monday to Friday:
6:40 AM to 1:30 PM
6:50 AM to 1:30 PM
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Great Western Railway
Ticket Office Note:
In ticket hall
Lost Property Contact Available:
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Customer Help Points:
Passenger Information Systems:
Telephones (Cards & Coins):
The toilets are located on Platform 1.
Station Car Park
Per Hour Charge:
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Bus Stop at Front of the station (off Platform 1) in both directions
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step-free category B2 station - “Some step-free access to all platforms.” Step free access possible to both platforms however Gloucester bound platform can only be accessed step free via local roads and footpaths. Safety warning - Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge. Please take extra care when using this station.
Accessible Ticket Machines:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Wheelchair passengers travelling towards Swindon or London will be unable to board High Speed Trains. Please use the units which arrive every other hour or contact the Helpline for further assistance. Assisted Travel meeting point - ticket office main entrance. Please notify a member of staff.
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:40 AM to 1:30 PM
Saturday 6:40 AM to 2:10 PM
Staff Help Available Note:
Meeting point: Ticket Office.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 16/05/2022 06:15:02