Monday to Friday:
6:00 AM to 7:00 PM
7:00 AM to 7:00 PM
7:30 AM to 7:00 PM
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Northern, TransPennine Express
Ticket Office Note:
Adjacent to Platform 12
Lost Property Contact Available:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Customer Help Points:
Customer Help Points Note:
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
ATM Machine Note:
In the Main Square next to Boots
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
Station Buffet Note:
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Telephones (Cards & Coins):
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
Waiting Room Note:
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Long Stay Car Park
London North Eastern Railway
Off Peak Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Cycle Storage CCTV:
Location for rail replacement services:
Rail Replacement Coaches leave from the front of the station.
Taxi Rank Note:
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Accessible Public Telephones:
Accessible Public Telephones Note:
Accessible Toilets Note:
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Accessible machine are located on the main concourse
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 4:00 AM to 12:15 AM
Saturday 4:00 AM to 11:30 PM
Sunday 7:00 AM to 12:15 AM
Staff Help Available Note:
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 18/08/2022 02:00:27