Address
St Austell station
High Cross Street
St Austell
PL25 4LA
High Cross Street
St Austell
PL25 4LA
Ticket office
Monday to Friday:
5:50 AM to 7:00 PM
Saturday:
6:50 AM to 7:00 PM
Sunday:
9:45 AM to 4:45 PM
General information
Station Operator:
GW
Station Code:
SAU
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Great Western Railway
Ticket Office Note:
Self service ticket machine located at the entrance to platform 2.
Passenger services
Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Customer Help Points:
Yes
Station facilities
ATM Machine:
No
ATM Machine Note:
Located outside the station
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Waiting Room:
No
Car parking
Car parking:
Yes
Station Car Park
Operator:
APCOA Parking (UK) Limited
Spaces:
80
Annual Charge:
£445.00
Daily Charge:
£3.30
Monthly Charge:
£56.00
Three Monthly Charge:
£155.00
Weekly Charge:
£16.50
Car Parking Contact Available:
No
Phone number:
0345 165 2030
Website:
Go to website
Cycling
Cycle Storage Availability:
Yes
Sheltered:
no
Spaces:
25
Type:
Stands
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
East bound buses go from the station carpark. Westbound and Newquay buses go from the bus station
Taxi Rank:
Yes
Taxi Rank Note:
Yes
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:
The radar key is available from station staff.
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
Step Free Category A Station - This station has step free access to both platforms via a liftbridge.
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.
Accessible Taxis:
No
Accessible Taxis Note:
Yes
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
Self service Ticket Machine is located at the entrance to platform 2.
Impaired Mobility Set Down:
Yes
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:50 AM to 7:00 PM
Saturday 6:50 AM to 7:00 PM
Sunday 9:45 AM to 4:45 PM
Saturday 6:50 AM to 7:00 PM
Sunday 9:45 AM to 4:45 PM
Staff Help Available Note:
Meeting point: Ticket office.
Assisted Travel:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 29/06/2022 12:36:24