Shrewsbury station
Castle Foregate

Ticket office

Monday to Friday: 5:20 AM to 8:40 PM
Saturday: 5:20 AM to 7:40 PM
Sunday: 7:20 AM to 7:40 PM

General information

Station Operator: AW
Station Code: SHR
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

On the left in the station subway

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: Yes
Customer Services: Contact our Customer Relations team directly via the customer webform at
Customer Help Points: No

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Waiting Room: No

Car parking

Car parking: Yes
Name: Howard Street
Operator: National Car Parks Ltd
Spaces: 145
Car Parking Contact Available: No
Phone number: 08450 507 080
Website: Go to website

Visit for parking prices. 


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 100
Type: Stands
Location: on Platform 7
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Wait at the station forecourt

Taxi Rank: Yes
Taxi Rank Note:

pick up and set down

Bus Service: Yes
Bus Service Note:

Bus stops are located near the station on Castle Street. 

Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables:

Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit


Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category B

Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers

For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website:

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

The ticket machines take cash, debit and credit cards.  

Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 5:00 AM to 1:00 AM
Tuesday 5:00 AM to 1:00 AM
Wednesday 5:00 AM to 1:00 AM
Thursday 5:00 AM to 1:00 AM
Friday 5:00 AM to 1:00 AM
Saturday 5:00 AM to 1:00 AM
Sunday 7:00 AM to 12:45 AM
Staff Help Available Note:

Help provided at the following times and by on train staff outside staffing hours

0500 - 0100 Mondays to Saturdays

0700 - 0045 Sundays

The information in this document was generated 18/09/2021 13:40:45