Stansted Airport

Address

Stansted Airport station
Under the Airport Terminal
Bassingbourn Road
CM24 1QW

Ticket office

Monday to Sunday: 6:30 AM to 7:00 PM

General information

Station Operator: LE
Station Code: SSD
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: No

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, ArrivalScreens
Shops: Yes
Shops Note: Newsagent/Sweets Passport Photo Booth
Station Buffet: Yes
Station Buffet Note: Coffee shop Vending machines
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet.
Waiting Room: No
Waiting Room Note: The waiting room is on platform 1. There are also seats throughout the station.

Car parking

Car parking: Yes
Operator: British Airports Authority
Spaces: 5000
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: No
Sheltered: no
Spaces: 0
Location: No cycle parking
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail Replacement services operate from the main coach station as directed by Station Staff.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Local buses and National Coach routes stop in bus station located at airport

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms. Lifts available.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Customer Information point.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 21/04/2021 00:53:34