Sunderland

Address

Sunderland station
Athenaeum Street
Sunderland
SR1 3HP

Ticket office

Monday to Friday: 6:15 AM to 6:00 PM
Saturday: 6:15 AM to 6:00 PM
Sunday: 8:00 AM to 5:00 PM

Station details

Alerts

Please note the lift is currently out of operation and will be for the remainder of this week

General information

Station Operator: NT
Station Code: SUN
Staffing Level: fullTime
CCTV: No

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Northern

Passenger services

Lost Property Contact Available: No
Phone number: 08002006060
Website: Go to website
Ticket Gate: No
Customer Services: 08002006060
Customer Help Points: No

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): No
Toilets: No
Waiting Room: No
Waiting Room Note: There is a waiting room between platform 1 and 4 .

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Spaces: 0
Type: No storage available
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Pick Up / Drop Off in Fawcett Street, near to the Travel Centre entrance in Athenaeum Street, outside Wilkinsons.

Taxi Rank: Yes
Taxi Rank Note: Taxi rank outside of the station.
Bus Service: Yes
Bus Service Note: Busline 0871 200 2233

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

staff will come out of the office to assist

Accessible Public Telephones: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:
  • Category A Station

Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.

To find our more about travelling around this station, please see the 360 map click here

Accessible Taxis: No
Accessible Taxis Note:

You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: Located on the North Concourse and accepts cash and cards.
Impaired Mobility Set Down: No
Impaired Mobility Set Down Note:

No designated area is provided. The station front may be used for set down purposes.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:15 AM to 12:00 AM
Saturday 5:15 AM to 12:00 AM
Sunday 6:30 AM to 12:00 AM
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 02/07/2022 04:29:50