Address
West Norwood station
Knights Hill
West Norwood
SE27 0HS
Knights Hill
West Norwood
SE27 0HS
Ticket office
Monday to Friday:
6:10 AM to 7:35 PM
Saturday:
7:40 AM to 2:15 PM
Sunday:
7:40 AM to 3:15 PM
General information
Station Operator:
SN
Station Code:
WNW
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 3
Oyster Comments:
Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southern
Passenger services
Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
No
Customer Help Points:
Yes
Station facilities
ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:
Coffee vendor, Platform 1
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No
Waiting Room Note:
There is an unheated waiting area on platform 1
Car parking
Car parking:
No
Cycling
Cycle Storage Availability:
Yes
Spaces:
20
Type:
YES
Location:
Station front and Platform 2
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Taxi Rank:
Yes
Taxi Rank Note:
NO
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here.
Accessibility
Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places.
Assistance Meeting Point is the paid side behind the gatelines.
Assistance Meeting Point is the paid side behind the gatelines.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Impaired Mobility Set Down:
No
Impaired Mobility Set Down Note:
No dedicated area
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:30 AM to 12:30 PM
Staff Help Available Note:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Assisted Travel:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 25/06/2022 19:45:19