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Buy tickets

Planning to take your next trip by train? From finding the right ticket to choosing how to pay or knowing when you’re eligible for a refund, find out everything you need to know about the train ticket booking process.

Which train ticket is right for me?

Whether you’re making your daily commute, travelling with your kids or heading in to town for the day; you’ve got plenty of options. Here are just a few of the different ticket types you can go for:

  • Anytime: If you’re not sure when you’ll be travelling or you want to enjoy the freedom to travel at any time of day, an Anytime ticket could be the right choice for you.
  • Off-Peak and Super Off-Peak: Travelling outside of the busiest hours of the day not only gives you a better chance of finding a seat – it saves you money too.
  • Season tickets: Regular travellers use Season tickets to save money and reduce time queuing up for tickets.
  • Extra discounts: You can save even more money with Railcards, GroupSave tickets and PlusBus bus and train discount passes

Find out more about the different train tickets available.

How do I buy train tickets?

Everyone has their preferences. We offer several booking options to cater to yours.

  • Online: It’s quick, easy and safe to buy train tickets online using our journey planner. You can choose your delivery method, and we won’t charge you a pesky booking fee
  • Ticket office: If you’d prefer to speak to someone about your railway ticket, booking at a ticket office is the way to go. We have staffed ticket offices at our larger stations
  • Ticket machines: As well as collecting tickets bought online, you can use our self-service ticket machines to buy train tickets using cash or a credit or debit card
  • Contactless: If you’re travelling in and around London, you can tap your contactless payment card or device on the move and we’ll charge you the best pay-as-you-go fare available on the day

Learn more about the different ways to pay.

Can I get a refund on my train ticket?

Sometimes train schedules are disrupted, and travel plans change. Thankfully, there are different ways you can get your money back:

  • If you buy a ticket online or from one of our stations, ask for a refund from the station ticket office
  • If you buy a paper ticket online and don’t collect it, you can get a full refund with our money back guarantee
  • If you buy a ticket from us and don’t use it because your train is delayed or cancelled, you can return it and get a full refund. If you do use a ticket but are delayed by 15 minutes or more, we can offer you compensation through the Delay Repay scheme
  • If you no longer need your season ticket or can’t use it due to illness, you can also apply for a refund. We’ll offer you the difference between how much it would have cost you up to the point you stopped travelling and the amount you paid overall for your ticket, minus a £5 admin fee

Get more details on train ticket refunds.

National Rail conditions of travel

Read the full guide on your rights and restrictions on the National Rail website.

Buying tickets

You can buy Southern train tickets online and collect them from the ticket machine before you travel. You can also buy them from a ticket machine or ticket office at the station.