The Key Smartcard offers an easier and faster way to buy, renew and use train tickets, compared to paper tickets. It’s completely free, won’t wear out, and comes with lots of additional benefits and rewards.
What are the benefits of the Key Smartcard?
Save time by buying and renewing your season ticket online
We’ll create Delay Repay claims automatically
Peace of mind
If your card is lost or stolen, we’ll block it and replace it for free
Get the chance to win back the value of your season ticket
How do I use the Key Smartcard?
Register and purchase your ticket online
Your card will arrive in the post
Go to your station, and tap in with your Key card
Enjoy your journey with Southern!
Register for the Key Smartcard, so you can save time by purchasing your season ticket online.
Got some questions? Take a look at some frequently asked questions about using The Key Smartcard for train travel.
Where can I use the Key Smartcard?
Where can I use The Key Smartcard?
You can travel by train with The Key Smartcard at most stations on the Great Northern, Southern and Thameslink network, and you can travel on Gatwick Express services if your ticket is valid on that service.
The Key Smartcard is extending!
Smart Season tickets are now available for travel on Southern and Southeastern services to Tonbridge, Ashford International and beyond!
Can I buy tickets for the Key Smartcard from my station’s ticket office?
Coming to ticket offices in 2020
Thameslink, Southern, and Great Northern ticket offices will be upgraded to be able to issue Key Smartcards and sell Smart tickets. Keep checking our website for updates.
The Key Smartcard Kiosks have arrived
If you don’t already have a Key Smartcard, you can get one today at one of the stations listed here using our new Key Smartcard Kiosk, so there is no need to wait for your card in the post.
How do automatic delay repay notifications work?
Is it right for me?
Which smart ticketing product is best for me? Compare The Key Smartcard and KeyGo bolt on feature.
|Tickets available||Key Smartcard||KeyGo|
|Buy weekly, monthly or annual season tickets online||Yes||No|
|Weekly, monthly or annual Travelcard season tickets for the Tube, buses, trams, trains and the Docklands Light Railway||Yes||No|
|Anytime single and return tickets||Yes||No|
|*Off-Peak single and return tickets||Yes||No|
|Pay as you go||No||Yes|
*Pay as you go on Gatwick Express, Great Northern, Southern and Thameslink.
Do I need to have an ID card with me, when travelling with the Key Smartcard?
Use your Key Smartcard to access Cycle Hubs
You can find cycle hub storage at the following stations:
- Haywards Heath
How to access a cycle hub
Simply present your Key Smartcard, or use the push button release, to access the cycle hub.
Sign up for our Key Smartcard and you can top up with tickets for travelling on Southern services and have access to the station cycle hubs for free.
Need to know more?
Need to know more?
For more information about The Key Smartcard, take a look at our frequently asked questions:
Take a look at the