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Coronavirus information

Ticket offices reopened at some stations

This page contains the latest information on our services during the Coronavirus outbreak.

Please help us keep public transport free for key workers who need it. In line with government advice, you should only be travelling if you are unable to work from home, and only on public transport if you cannot travel by other means. If you must travel, always practice social distancing.

As the situation is changing regularly, we strongly advise that you always check before you travel. Information on rail services throughout the country is available on the National Rail website, and the latest advice on Coronavirus is available from the NHS website.

If you have special travel needs and require assistance for an essential journey, we strongly advise you to book in advance as we cannot guarantee the normal level of staffing.

Ticket refunds and exchanges

If you choose not to travel, and need to refund or exchange your ticket, please see our refund and exchange advice for more information.

Timetables to change from 17 May – please check before travelling

Following the latest Government guidance for passengers on how to travel safely, a different Southern, Thameslink and Great Northern timetable will be in operation from Sunday 17 May. This means that services and train times will change, and you’ll need to check before you travel. Journey planners at nationalrail.co.uk will be updated with the correct timetable only a few days before the date of operation. Please check the “Check before you travel” banner at the top of this page, for the current date that journey planners are correct until.

The Government advice says that if you cannot work from home and have to travel for work, you should first consider alternatives to public transport. If you have to use public transport, the guidance for passengers on how to travel safely recommends:

  • Keep two metres apart from others wherever possible
  • Wear a face covering if you can
  • Use contactless payment or a smartcard where possible
  • Avoid rush hour travel where feasible
  • Wash or sanitise your hands before and after travel
  • Follow advice from staff and being considerate to others
  • Please respect priority seating and wheelchair spaces

To help maintain social distancing, you may be asked to queue to enter some larger, busier stations and we advise that you leave extra time for your journey.

Thank you to all our passengers for their understanding and to our staff – who are themselves key workers and doing a fantastic job to keep services moving across the region. Again, please only travel if you have no other choice.

From Sunday 17 May we will introduce more train services to support the United Kingdom’s efforts to tackle coronavirus following the government announcement about train services increasing. Train services will be increased so that more people can travel while maintaining enough space for key workers, however the available capacity remains significantly reduced with social distancing measures in place. In line with government advice, please only use public transport unless you cannot complete your journey by other means.

The new timetable restores train services with earlier start and later finish times, adds more cross-London Thameslink services and increases frequencies across the network to create more space for customers on-board. Southern, Great Northern and Thameslink services will all work together to provide as many journey options as possible. This is a temporary timetable and will be built upon with more services soon.

Travellers will be required to practice social distancing with significant limits on passenger numbers on each train. You may need to queue before boarding, with priority to key workers on essential journeys, so please allow extra time. We recommend travelling outside of peak hours and working from home whenever possible.

The timetable has been designed to be as resilient as possible at a time when our staff are impacted by coronavirus, and to support the platform upgrades underway at Gatwick Airport and Stevenage railway station. Please note:

  • No Gatwick Express trains will operate, please use Southern and Thameslink services between London and Gatwick Airport which operate up to 16 times per hour
  • Buses will replace trains between Watton-at-Stone and Stevenage on Monday to Saturday as Network Rail completes a major upgrade to Stevenage station
  • Southern services will not serve stations north of Watford Junction, please use London Northwestern Railway services
  • Southern services will not operate to/from Guildford, please use South Western Railway services
  • Overnight Thameslink services will operate on some routes
  • A change of train may be necessary on what are normally direct journeys on weekdays
  • Services will once again operate to and from Moorgate seven days a week

Timetables will be uploaded to journey planners at least three days before they operate. Information on when journey planners are currently uploaded to is available in the "check before you travel" banner at the top of the web page. You should also re-check your journey before leaving for the station for any on-the-day disruption.

Timetables

To help you plan in advance, timetables are available at the links below. Please note that these are intended as a guide and do not reflect any changes due to engineering work or on-the-day disruption. In particular, times of trains between 00:01 and 04:00 on Sunday morning may be subject to alteration. Please re-check your journey on the journey planner before you leave for the station.

Great Northern and Thameslink (north of London)

Southern and Thameslink South London Metro

Southern Mainline and Thameslink (south of London)

Thameslink (Kent)

Short notice alterations

There may be short notice cancellations during this period so please check Service Disruption online before leaving for the station. We will update our live departures and our service updates as soon as we can.

Buying tickets

The current advice is only to make essential journeys, however, if you do need to travel, please avoid buying your ticket from a ticket office or ticket machine if possible.

  • Use a Key Smartcard to minimise social contact, helping keep us all safe during this time. If you already have a Key Smartcard, advice on how to use it effectively can be found here. If you order a card it will be sent to your home, where you can buy and renew your season ticket online. When you are ready to travel, simply tap the Key Smartcard at your chosen station to collect your ticket. If you are not travelling as frequently as before, keyGo is our pay as you go option. Find out more here.
  • Book your ticket online to allow you to make use of our money back guarantee on most ticket types and ensure that any changes or refunds you need can be made online. Visit our money-back guarantee pages on Gatwick Express, Great Northern, Southern or Thameslink.
  • Use contactless/Oyster on routes it is accepted. Check our route map for full details

If you need to visit our ticket offices, please practice social distancing, and remain at least 2 metres apart.

A number of our ticket offices are closed or open only for limited hours, however, from Monday 18 May we have reopened the ticket office at the majority of our stations.

Ticket machines will also remain available as normal.

A list of stations with changes to the opening times is available below.

Opening times at stations not listed are expected to be open as usual, however, please continue to check for short notice changes on our station information pages.

Location New Hours
Angmering Monday to Friday: 06:25 - 19:35
Saturday: 06:40 - 20:00
Sunday: 08:10 - 15:45
Arlesey Closed
Ashtead Monday to Friday: 06:40 - 20:00
Saturday: 07:50 - 14:25
Sunday: 09:10 - 16:45
Ashwell & Morden Monday to Friday: 06:30 - 09:30
Saturday & Sunday: Closed
Balham Monday to Saturday: 06:10 - 20:00
Sunday: 07:10 - 20:00
Barnham Monday to Saturday: 05:30 - 20:00
Sunday: 06:00 - 21:25
Burgess Hill Monday to Friday: 06:10 - 19:35
Saturday: 06:40 - 20:00
Sunday: 09:00 - 16:35
Chichester Monday to Saturday: 05:10 - 20:00
Sunday: 06:40 - 20:00
City Thameslink Monday: 13:05 - 20:05
Tuesday to Thursday: 16:00 - 20:00
Friday: 13:05 - 20:05
Saturday and Sunday: Closed
Coulsdon South Monday to Friday: 06:10 - 19:35
Saturday: 07:00 - 20:00
Sunday: 09:10 - 16:40
Coulsdon Town Monday to Friday: 06:00 - 22:00
Saturday: 06:00 - 22:00
Sunday: 08:00 - 22:00
Crawley Monday to Saturday: 06:10 - 20:00
Sunday: 08:40 - 18:15
Dorking Monday to Friday: 06:10 - 20:00
Saturday: 06:40 - 19:50
Sunday: 09:10 - 16:45
Drayton Park Monday to Friday: 06:30 - 10:00
Saturday & Sunday: Closed
East Dulwich Monday to Friday: 06:10 - 17:35
Saturday: 08:10 - 14:45
Sunday: Closed
East Grinstead Monday to Friday: 05:55 - 20:00
Saturday: 06:20 - 20:00
Sunday: 07:45 - 16:00
Eastbourne Monday to Friday: 06:00 - 20:00
Saturday: 05:50 - 20:00
Sunday: 06:40 - 20:00
Edenbridge Town Monday to Friday: 06:30 - 13:05
Saturday: 07:00 - 13:35
Sunday: Closed
Elephant & Castle Monday to Friday: 06:50 - 13:50
Saturday: 06:30 - 13:30
Sunday: 09:00 - 19:00
Epsom Monday to Friday: 05:50 - 20:00
Saturday: 06:40 - 20:00
Sunday: 07:10 - 18:45
Farringdon Monday to Friday: 09:30 - 16:30
Saturday: 09:30 - 16:30
Sunday: 09:30 - 16:30
Flitwick Monday to Sunday: 09:00 - 16:00
Gipsy Hill Monday to Friday: 06:20 - 19:45
Saturday: 06:50 - 20:00
Sunday: 07:30 - 16:05
Gordon Hill Closed
Harlington Monday to Friday: 06:45 - 13:20
Saturday: 08:15 - 14:15
Sunday: Closed
Harringay Closed
Hassocks Monday to Friday: 06:10 - 19:35
Saturday: 06:40 - 20:00
Sunday: 09:10 - 16:45
Haydons Road Monday to Friday: 07:00 - 10:00
Saturday & Sunday: Closed
Haywards Heath Monday to Saturday: 05:55 - 20:00
Sunday: 07:10 - 20:00
Hendon

Monday to Friday: 06:30 - 13:00
Saturday: 08:00 - 14:30
Sunday: Closed

Hertford North Monday to Saturday: 06:15 to 12:30
Sunday: Closed
Hornsey Closed
Horsham Monday to Saturday: 06:00 - 20:00
Sunday: 06:10 - 20:00
Hove Monday to Saturday: 05:50 - 20:00
Sunday: 07:10 - 21:45
Knebworth Monday to Friday: 06:50 - 13:15
Saturday: 08:00 - 13:45
Sunday: Closed
Lewes Monday to Saturday: 06:30 - 20:00
Sunday: 07:30 - 19:15
Littlehaven Monday: 06:40 - 10:45
Tuesday to Wednesday: Closed
Thursday: 06:40 - 10:45
Friday to Sunday: Closed
Loughborough Junction Monday to Friday: 06:00 - 13:00
Saturday: 06:00 - 14:45
Sunday: 09:00 - 19:00
Luton Airport Parkway Monday to Friday: 06:00 - 22:00
Saturday: 06:30 - 22:00
Sunday: 07:30 - 22:00
New Barnet Closed
Norbury Monday to Friday: 06:15 - 20:00
Saturday: 06:40 - 20:00
Sunday: 08:15 - 17:45
Oakleigh Park Monday to Friday: 06:30 - 12:55
Saturday: 08:30 - 14:30
Sunday: Closed
Oxted Monday to Friday: 05:50 - 20:00
Saturday: 06:40 - 20:00
Sunday: 08:00 - 16:15
Palmers Green Closed
Pevensey & Westham Monday to Friday: 06:30 - 10:40
Saturday & Sunday: Closed
Purley Monday to Saturday: 05:55 - 20:00
Sunday: 08:10 - 16:45
Purley Oaks Monday to Firday: 06:30 - 13:20 & 15:10 - 18:40
Saturday: 07:15 - 14:10
Sunday: Closed
Radlett Monday to Sunday: 09:00 - 16:00
Redhill Monday to Saturday: 05:50 -20:00
Sunday: 06:40 - 20:00
Sandy Closed
Selhurst Monday to Friday: 06:15 - 19:30
Saturday: 07:05 - 20:00
Sunday: 09:10 - 16:45
Southwick Monday to Friday: 06:40 - 13:15
Saturday: 06:40 - 13:15
Sunday: 08:10 - 15:45
Streatham Monday to Friday: 06:20 - 19:45
Saturday: 06:45 - 20:00
Sunday: 07:45 - 16:20
Streatham Common Monday to Friday: 06:15 - 20:00
Saturday: 06:40 - 20:00
Sunday: 08:15 - 17:45
Sutton Monday to Friday: 06:00 - 20:00
Saturday: 06:30 - 20:00
Sunday: 07:10 - 20:00
Tattenham Corner Monday to Friday: 06:10 - 13:28 & 15:15 - 22:30
Saturday: 09:10 - 16:28
Sunday: 09:10 - 16:28
Thornton Heath Monday to Friday: 06:15 - 20:00
Saturday: 06:40 - 20:00
Sunday: 08:15 - 17:45
Three Bridges Monday to Saturday: 05:55 - 20:00
Sunday: 06:40 - 20:00
Tooting Monday to Friday: 06:20 - 12:50 & 15:00 - 19:00
Saturday: 10:30 - 17:00
Sunday: Closed
Wallington Monday to Friday: 06:15 - 20:00
Saturday: 06:25 - 19:55
Sunday: 09:10 - 17:45
Wandsworth Common Monday to Friday: 06:30 - 20:04
Saturday: 07:30 - 14:24
Sunday: 08:15 - 17:40
Watton-At-Stone Closed
Welham Green Monday to Friday: 07:15 - 10:15
Saturday & Sunday: Closed
Welwyn North Monday to Friday: 06:50 - 13:15 & 15:30 - 19:00
Saturday: 07:20 - 13:55
Sunday: Closed
West Hampstead Thameslink
Monday: 06:05 - 13:05
Tuesday: 12:45 - 19:45
Wednesday: 06:05 - 13:05
Thursday: 12:45 - 19:45
Friday: 06:05 - 13:05
Saturday and Sunday: Closed
Worthing Monday to Friday: 05:35 - 20:00
Saturday: 05:35 - 20:00
Sunday: 06:40 - 20:00

Preventing the spread of the virus

We have employed additional staff to increase the amount of cleaning taking place overnight at all our depots.

We have stepped up cleaning regimes to ensure that all surfaces including handrails, ticket machine touch screens and door handles are kept clean at all stations, with particular focus on our busiest locations.

Trains are also being checked and cleaned more regularly throughout the day. Measures are being taken to ensure all trains have water, soap and paper available in toilets before they start every journey. We also have measures in place to deep clean specific locations if required.

Please help us by familiarising yourself with the latest government advice. The advice sets out that if people who cannot work from home and have to travel for work, they should first consider alternatives to public transport. Those driving their own cars have been asked to avoid busy areas. For those who have to use public transport, the guidance for passengers on how to travel safely recommends you to:

  • Keep two metres apart from others wherever possible
  • Wear a face covering if you can
  • Use contactless payment or a smartcard where possible
  • Avoid rush hour travel where feasible
  • Wash or sanitise your hands before and after travel
  • Follow advice from staff and being considerate to others
  • Please respect priority seating and wheelchair spaces