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Last updated: 08:55

Customer travel advice during mourning period

Travel advice

Understandably, many people wish to pay their respects to Her Majesty the Queen during this period of national mourning and attend ceremonial and commemorative events. The rail industry is working hard to ensure that the public can travel safely to pay their respects to Her Majesty the Queen. For more information on official events, visit www.royal.uk.

If you do wish to travel to London up to and including the day of the funeral, Monday 19 September, please be aware that:

  • Services and stations are expected to be extremely busy
  • Queuing systems will be in place in some locations
  • You may not be able to board your chosen service, particularly when traveling home, so ensure you leave enough time

For up-to-date travel information, please check National Rail. For London travel information visit the TfL website.

For information on Her Majesty the Queen's Lying-In-State and the state funeral please visit the gov.uk website here.

The industrial action that was planned to take place on Thursday 15, Saturday 17, Monday 26 and Tuesday 27 September has been suspended by the Trade Unions. Please see our Industrial Action web page for more information.

Please see below for any questions regarding changing your travel plans up to and including Monday 19 September.

FAQs

I no longer want to travel during this period; can I get a refund?

Anytime, Off-Peak and Super Off-Peak tickets bought up to and including 8 September with a travel date of up to and including 19 September can be refunded. Please see our refunds page.

  • If you bought your tickets from us, we’re waiving the £10 admin fee
  • If you bought your ticket from another retailer, please contact them for your options regarding refunding the ticket

For Advance Tickets, please see our Book for Confidence page for full details of ticket terms and conditions.

For all other tickets normal refund rules apply.

Now that 19 September is a Bank Holiday, what does this mean for me in terms of my ticket terms and conditions?

Monday 19 September has now been confirmed as a Bank Holiday, which means there will be no time restrictions on the use of Off-Peak or Super Off- Peak tickets.

Our trains will be running a normal Monday service and Journey planners have been updated for you to check your journey.

Ticket restrictions, First Class and Cycle policies will continue to apply on the other days during the mourning period.

I’ve still got a question regarding my ticket(s) I bought for the 15 or 17 September that were to be affected by the planned Industrial Action. Where can I find out more information?

Please see our Industrial Action web page here.