The line between Redhill and Tonbridge reopened fully on 16 March. Services are no-longer affected.
Anyone whose journey was delayed by 15 minutes or more against the original train timetable, or a journey on the day, should claim Delay Repay compensation using our simple online claim form. You can make up to 5 claims at a time, and we offer a wide range of repayment options.
Please note that if you travel with The Key Smartcard and have signed up for Automated Delay Repay notifications these may not work as well on some routes due to bus replacements and alternative routes taken. We therefore advise Key Smartcard customers to make manual Delay Repay claims online.
If you have purchased a First Class ticket for a journey on this line, you can apply for a refund of the difference between Standard and First Class fares for the part of your journey now completed by replacement bus, using our online form here.
You may also be entitled to claim enhanced compensation – find out how to apply here.