Brockenhurst
Ticket office
Closed now
Station details
| Station Operator: SW |
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| Station Code: BCU |
| Staffing Level: partTime |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: South Western Railway |
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Ticket Office Note: Located near to both station entrances |
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| Lost Property Contact Available | No |
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Website: Go to website |
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| Ticket Gate | No |
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Customer Services: Please contact our Customer Service Centre on 0345 6000 650 |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: Customer Help points are located on every platform |
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| Atm Machine | No |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Currently only a vending machine available. |
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| Telephones | No |
| Toilets | Yes |
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Toilets Note: The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request. |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
| Waiting Room | No |
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Waiting Room Note: Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600. |
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| Car parking | Yes |
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Name: Station Car Park Operator: Spaces: 240 Annual Charge: £1069.00 Daily Charge: £8.10 Monthly Charge: £98.90 Off Peak Charge: £4.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £296.70 Weekly Charge: £39.30 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website Note: Weekend tickets available after 1000 Fridays £8.30 Off Peak from 1000 Monday to Friday |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Yes |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
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Accessible Toilets Note: Accessible toilets are located on Platform 1+2. |
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| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
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| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 5:45 AM to 10:00 PM Sat: 6:15 AM to 10:00 PM Sun: 7:30 AM to 10:00 PM |
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Staff Help Available Note: Staff help available until 22:00 daily |
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Assisted Travel: Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 22:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 22:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here Meeting point for assistance - ticket office or platforms. Assisted Boarding Point on platforms after staffing hours. A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance. |
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