|Station Operator: SW|
|Station Code: BCU|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Applicable Operators: South Western Railway
Ticket Office Note:
Located near to both station entrances
|Lost Property Contact Available||No|
Website: Go to website
Please contact our Customer Service Centre on 0345 6000 650
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Customer Help points are located on every platform
|Bureau De Change||No|
|First Class Lounge||No|
Station Buffet Note:
Currently only a vending machine available.
The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
|Tourist Information Office||No|
Waiting Room Note:
Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
Name: Station Car Park
Annual Charge: £1069.00
Daily Charge: £8.10
Monthly Charge: £98.90
Off Peak Charge: £4.00
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £296.70
Weekly Charge: £39.30
|Car Parking Contact Available||No|
Website: Go to website
Weekend tickets available after 1000 Fridays £8.30
Off Peak from 1000 Monday to Friday
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
Accessible Toilets Note:
Accessible toilets are located on Platform 1+2.
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 5:45 AM to 10:00 PM
Sat: 6:15 AM to 10:00 PM
Sun: 7:30 AM to 10:00 PM
Staff Help Available Note:
Staff help available until 22:00 daily
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 22:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 22:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Meeting point for assistance - ticket office or platforms. Assisted Boarding Point on platforms after staffing hours.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.