Brockenhurst
Ticket office
Closed now
Station details
| Station Operator: SW |
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| Station Code: BCU |
| Staffing Level: partTime |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: South Western Railway |
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Ticket Office Note: Located near to both station entrances |
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| Lost Property Contact Available | Yes |
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Website: Go to website |
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| Ticket Gate | No |
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Customer Services: Please contact our Customer Service Centre on 0345 6000 650 |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: Customer Help points are located on every platform |
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| Atm Machine | No |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Currently only a vending machine available. |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on all the platforms. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request. |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
| Waiting Room | No |
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Waiting Room Note: Both Platforms. The waiting room on platforms 3/4 closes at 1600. |
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| Car parking | Yes |
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Name: Station Car Park Operator: Spaces: 240 Annual Charge: £1069.00 Daily Charge: £8.10 Monthly Charge: £98.90 Off Peak Charge: £4.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £296.70 Weekly Charge: £39.30 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website Note: Weekend tickets available after 1000 Fridays £8.30 Off Peak from 1000 Monday to Friday |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | No |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Step-free category B1 station. Lifts to all platforms. From car park (down side), only steps to footbridge, but alternative step-free route via level crossing (full barrier) |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
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| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 5:45 AM to 11:00 PM Sat: 6:15 AM to 11:00 PM Sun: 7:00 AM to 11:00 PM |
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Assisted Travel: Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 22:30 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 22:30 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (10pm the night before with other Train Operators). Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can also use our Assisted Boarding Points service. More information here: here |
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