|Station Operator: LE|
|Station Code: CHM|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Ticket Office Note:
As part of the station improvement works there is a temporary ticket office open at the West entrance. Please note that this temporary ticket office will close at 2100 hrs each evening.
|Lost Property Contact Available||No|
Website: Go to website
Ticket Gate Comments:
Chelmsford station has Secure Station Acreditation
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Help point located on ticket hall concourse.
Atm Machine Note:
Located on concourse
|Bureau De Change||No|
|First Class Lounge||No|
Newsagent Flower stall Hairdresser Dry cleaner
Station Buffet Note:
Coffee shop Café Vending machines
|Telephones (Cards & Coins)||Yes|
The toilets are located on each platform. The accessible (radar key) toilets are located on the Ground Floor, near the lifts.
|Tourist Information Office||No|
Find WiFi Hotspots around Chelmsford station
Name: Station Car Park
Operator: National Car Parks Ltd
Annual Charge: £1638.00
Daily Charge: £0.00
Monthly Charge: £164.00
Off Peak Charge: £7.00
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £468.00
Weekly Charge: £37.00
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
There is a dedicated Cycle Point, with free cycle parking, plus secure cycle parking and premium cycle parking. This is in Park Road, opposite the station.
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
There is a taxi rank outside the station.
Bus Service Note:
Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located outside the station on Duke Street.
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This station has step free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on relevant platform.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 5:50 AM to 10:00 PM
Sat: 5:50 AM to 10:00 PM
Sun: 7:00 AM to 11:00 PM
Staff Help Available Note:
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.