Cheltenham Spa station
|Station Operator: GW|
|Station Code: CNM|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Applicable Operators: Great Western Railway
Ticket Office Note:
In ticket hall and on Bristol bound platform
|Lost Property Contact Available||Yes|
Website: Go to website
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||Yes|
The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
|Tourist Information Office||No|
Connect to "GWR Free Station WiFi"
Name: Station Car Park
Operator: APCOA Parking (UK) Limited
Annual Charge: £670.00
Daily Charge: £4.80
Monthly Charge: £85.00
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £230.00
Weekly Charge: £24.00
|Car Parking Contact Available||No|
Phone number: 0345 165 2030
Website: Go to website
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
Accessible Public Telephones Note:
Public telephones are not accessible
Accessible Toilets Note:
The radar key is available from station staff.
|Ramp For Train Access||Yes|
|Step Free Access||No|
Step Free Access Note:
Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
Accessible Taxis Note:
Accessible taxis are available
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||Yes|
Impaired Mobility Set Down Note:
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
|Staff Help Available||Yes|
|Mon - Sun: 5:00 AM to 1:00 AM|
Staff Help Available Note:
Meeting point: Customer assist office.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.