Colchester
Ticket office
Open now
Station details
| Station Operator: LE |
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| Station Code: COL |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | No |
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Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Colchester station has Secure Station Acreditation |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Left Luggage Contact Available | No |
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| Customer Help Points | No |
| Atm Machine | Yes |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: News agent Dry cleaner Passport Photo Booth |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee Shop Coffee kiosk Vending machines |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on all platforms. The accessible (radar key) toilets are located on Platforms 2 and 4 |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 1373 Annual Charge: £1716.00 Daily Charge: £11.00 Monthly Charge: £172.00 Off Peak Charge: £9.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £490.00 Weekly Charge: £44.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes Situated by the South entrance, and in the main car park by the North entrance. A secure 134-space cycle compound is also available (key fob required, speak to station staff for availability). |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxi rank at both entrances. |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: Express CoachLink to Stansted Airport runs from outside the ticket office building. Further information: 0845 748 4950 (UK only) |
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| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms HOWEVER, PLEASE NOTE, people with restricted mobility are advised to arrive on the London bound side of the station as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall and it is quite a long and steep walking route to get from one side to the other. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is Customer Information Office platform 4. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 4:30 AM to 11:15 PM Sat: 4:30 AM to 10:30 PM Sun: 6:10 AM to 11:15 PM |
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Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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