Derby
Ticket office
Closed now
Station details
| Station Operator: EM |
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| Station Code: DBY |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Ticket Office Note: On the station concourse |
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| Lost Property Contact Available | No |
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Phone number:
03457 125678 Website: Go to website |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, ArrivalScreens, |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: Customer Information Desk |
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| Atm Machine | Yes |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
| Seated Area | Yes |
| First Class Lounge | Yes |
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First Class Lounge Note: Located Platform 6 and 7 Currently Closed Tickets Accepted All First Class tickets Facilities Screens with updated train information Refreshments Complimentary tea and coffee, biscuits and snacks Wi-Fi Yes |
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| Shops | Yes |
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| Showers | No |
| Station Buffet | Yes |
| Telephones | No |
| Toilets | Yes |
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Toilets Note: The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: |
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| Waiting Room | No |
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Waiting Room Note: Accessible seating available on platforms. |
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| Car parking | Yes |
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Name: Station Car Park Operator: East Midlands Railway Spaces: 568 Annual Charge: £1380.00 Daily Charge: £14.50 Monthly Charge: £145.00 Off Peak Charge: £6.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £392.00 Weekly Charge: £44.00 |
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| Car Parking Contact Available | No |
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Phone number: 03457 125 678 Website: Go to website Note: Derby Zone 3, car parking is available Daily - £11.50, Off Peak - £7.00 Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230 |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: On station forecourt |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk |
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| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only. This station has tactile paving at the edges of all platforms and at the foot and top of stairwells. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
| Staff Help Available | Yes |
| Mon - Fri: Twenty Four Hours Sat: Twenty Four Hours Sun: Twenty Four Hours |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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