Doncaster
Ticket office
Open now
Station details
| Station Operator: GR |
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| Station Code: DON |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: TransPennine Express |
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Ticket Office Note: Two machines on concourse and three machines inside travel centre. |
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| Lost Property Contact Available | No |
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Phone number:
03457 225333 Website: Go to website |
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| Ticket Gate | No |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. This station has Secure Station Accreditation |
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| Left Luggage Contact Available | No |
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| Customer Help Points | No |
| Atm Machine | Yes |
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Atm Machine Note: Located on concourse |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
| Seated Area | Yes |
| First Class Lounge | Yes |
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First Class Lounge Note: Located Platform 3A Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges Tickets Accepted
Restricted tickets
Facilities Toilets, Newspapers. Refreshments Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits Wi-Fi Available Showers Not available |
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| Shops | Yes |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Various coffee shops and food outlets available for refreshments |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open. |
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| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: |
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| Waiting Room | Yes |
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Waiting Room Note: This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Platform 3 opening hours - 05:00 - 22:30 Platform 4 North Waiting Room opening hours - 05:00 - 01:30 Platform 4 South Waiting Room opening hours - 05:00 - 22:30
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| Car parking | Yes |
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Name: MSCP Frenchgate Shopping Centre Operator: London North Eastern Railway Spaces: 500 Annual Charge: £1485.00 Daily Charge: £13.50 Monthly Charge: N/A Off Peak Charge: £6.75 Six Monthly Charge: N/A Per Hour Charge: £2.50 Three Monthly Charge: N/A Weekly Charge: £54.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes Within car park |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636 |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station): Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive. Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus. Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire |
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| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Phones are low level but not text |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Advance booking not required |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: . |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: station front |
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| Staff Help Available | Yes |
| Mon - Fri: 5:15 AM to 1:30 AM Sat: 5:15 AM to 1:15 AM Sun: 7:30 AM to 1:30 AM |
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Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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