|Station Operator: NR|
|Station Code: EDB|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Ticket Office Note:
In the Travel Centre
|Lost Property Contact Available||No|
0330 024 0215
Website: Go to website
Ticket Gate Comments:
Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.
DepartureScreens, Announcements, ArrivalScreens,
Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse
|Left Luggage Contact Available||Yes|
0131 516 9834
Website: Go to website
|Customer Help Points||Yes|
Customer Help Points Note:
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Atm Machine Note:
Located on concourse Located by the ticket office
|Bureau De Change||Yes|
Post Box Note:
Located on the concourse
|First Class Lounge||Yes|
First Class Lounge Note:
London North Eastern Railway
London North Eastern lounge is opposite platform 4
Tickets Accepted in London North Eastern Railway First Class Lounge
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges.
Toilets, Meeting rooms, TV, newspapers, screens with updated train information, telephone
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Accessible showers are currently unavailable due to refurbishment.
Wide range of shops Passport Photo Booth
Station Buffet Note:
Coffee shop Public House/Bar Food outlet (Seating available)
|Telephones (Cards & Coins)||Yes|
|Tourist Information Office||No|
Name: New Street: Long Stay
Annual Charge: N/A
Daily Charge: N/A
Monthly Charge: N/A
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: N/A
Weekly Charge: N/A
|Cycle Storage Availability||Yes|
Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com
Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);
No metro available.
Bus Service Note:
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
|Accessible Booking Office Counter||No|
Accessible Booking Office Counter Note:
All ticket office windows are DDA complaint with lowered ledges for disabled passengers.
No lowered counter
|Accessible Public Telephones||No|
Accessible Public Telephones Note:
Available in part on the main concourse during Station Opening times
Accessible Toilets Note:
At entrance to Public Toilets
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
There is step free access to all parts of the station with lifts and escalators giving access to the platforms
Accessible Taxis Note:
Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
|Accessible Ticket Machines||No|
Accessible Ticket Machines Note:
All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
|Impaired Mobility Set Down||Yes|
Impaired Mobility Set Down Note:
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
|Staff Help Available||Yes|
|Mon - Fri: 4:00 AM to 12:45 AM
Sat: 4:00 AM to 12:45 AM
Sun: 6:00 AM to 12:45 AM
Staff Help Available Note:
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.