|Station Operator: WM|
|Station Code: ERD|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Ticket Office Note:
Outside the Ticket Office.
|Lost Property Contact Available||No|
Website: Go to website
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Erdington is accredited by the Secure Station Scheme**
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
On both platforms
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||Yes|
|Tourist Information Office||No|
Find WiFi Hotspots around Erdington station
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Star Radio 0121 373 1111 Yenton 0121 384 8181 BBs 0121 693 3333
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||No|
Accessible Booking Office Counter Note:
|Accessible Public Telephones||No|
Accessible Public Telephones Note:
Public telephones are not accessible
Accessible Toilets Note:
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Ramp to platform 1 (trains to Lichfield)- 75m. Ramp to platform 2 (trains to Birminmgham)- 50m long. Step-free access to platforms via ramps and road underbridge - 160m. Ramps have handrails on one side only. Road underbridge is fully accessible for wheelchair users with railing protecting path from road.
Accessible Taxis Note:
Accessible taxis are not available
|Accessible Ticket Machines||No|
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 6:00 AM to 8:00 PM
Sat: 8:00 AM to 8:00 PM
Sun: 9:25 AM to 4:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.