Five Ways
Ticket office
Closed now
| Mon - Fri: | 7:00 AM to 8:00 PM |
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| Sat: | 8:00 AM to 6:00 PM |
| Sun: | 10:00 AM to 4:00 PM |
Station details
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The Lifts are currently out of order at Five Ways station. Please speak to station staff if you require further assistance.
General information
| Station Operator: WM | |
| Station Code: FWY |
| Staffing Level: partTime | |
| CCTV: Yes |
Ticket buying & collection
| False | Oyster Pre Pay |
| False | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
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Ticket Office Note: In the booking hall |
Passenger services
| False> | Lost Property Contact Available |
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Website: Go to website |
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| True | Ticket Gate |
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Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. ** Five Ways is accredited by the Secure Station Scheme** |
| False> | Left Luggage Contact Available |
| True | Customer Help Points |
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Customer Help Points Note: On both platforms |
Station facilities
| False> | Atm Machine |
| False | Baby Change |
| False | Bureau De Change |
| False | Post Box |
| True | Seated Area |
| False | First Class Lounge |
| False | Shops |
| False | Showers |
| False | Station Buffet |
| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Friday 07:00 - 20:00, Saturday 08:00-18:00 and Sunday 10:00-16:00. |
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| False | Tourist Information Office |
| False | Trolleys |
| False | WebKiosk |
| False | WiFi |
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Wifi Note: Find WiFi Hotspots around Five Ways station |
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| False | Waiting Room |
Car parking
| false | Car parking |
Cycling
| False | Cycle Storage Availability |
| False | Cycle Storage CCTV |
Other transport
| True | Taxi Rank |
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Taxi Rank Note: Crown 0121 444 4444 BBs 0121 693 3333 TOA 0121 427 8888 |
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| False | Car Hire |
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| False | Airport |
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| False | Metro |
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| True | Bus Service |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
Accessibility
| False | Accessible Booking Office Counter |
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Accessible Booking Office Counter Note: staff will come out |
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| False | Accessible Public Telephones |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| True | National Key Toilets |
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| True | Induction Loop |
| False | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: Level access to Booking Hall. Lift down to footbridge level and platform 2 (trains to Redditch) short ramp outside lift. Second lift from footbridge level to platform 1 (trains to Birmingham) or 30 steps from footbridge level to platform 1 and 31 steps down to platform 2. |
| False | Accessible Taxis |
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Accessible Taxis Note: Accessible taxis are not available |
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| True | Accessible Ticket Machines |
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| False | Impaired Mobility Set Down |
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