Five Ways
Ticket office
Closed now
Station details
| Station Operator: WM |
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| Station Code: FWY |
| Staffing Level: partTime |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: In the booking hall |
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| Lost Property Contact Available | No |
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Website: Go to website |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, |
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Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. ** Five Ways is accredited by the Secure Station Scheme** |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: On both platforms |
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| Atm Machine | No |
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| Baby Change | No |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | No |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Friday 07:00 - 20:00, Saturday 08:00-18:00 and Sunday 10:00-16:00. |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: Find WiFi Hotspots around Five Ways station |
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| Waiting Room | No |
| Car parking | No |
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| Cycle Storage Availability | No |
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| Cycle Storage CCTV | No |
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| Taxi Rank | Yes |
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Taxi Rank Note: Crown 0121 444 4444 BBs 0121 693 3333 TOA 0121 427 8888 |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: staff will come out |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are not available |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 7:00 AM to 8:00 PM Sat: 8:00 AM to 6:00 PM Sun: 10:00 AM to 4:00 PM |
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Staff Help Available Note: This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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