Old Walsall Road
|Station Operator: WM|
|Station Code: HSD|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
|Lost Property Contact Available||No|
Website: Go to website
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
On both platforms
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||No|
|Tourist Information Office||No|
Find WiFi Hotspots around Hamstead station
|Cycle Storage Availability||No|
|Cycle Storage CCTV||No|
|Accessible Booking Office Counter||No|
Accessible Booking Office Counter Note:
by member of staff on duty
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||No|
Step Free Access Note:
Access to Birmingham platform and Booking Hall via 30m ramp down from road. Access from road overbridge to Walsall platform via 70m ramp, alternatively 31 steps. Step-free route between platforms is 185m.
Accessible Taxis Note:
Accessible taxis are not available
|Accessible Ticket Machines||No|
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon: 6:00 AM to 1:00 PM
Tue: 6:00 AM to 1:00 PM
Wed: 6:00 AM to 1:00 PM
Thu: 6:00 AM to 1:00 PM
Fri: 7:00 AM to 1:00 PM
Sat: 9:00 AM to 4:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.